Your main responsibilities will include:

• Provide front-line support via live chat, email and phone
• Build strong, friendly customer relationships to ensure long-term satisfaction
• Work with customers from initial enquiry all the way through to funding school fees
• Resolve problems and explain the best solutions to solve customer enquiries and follow up to ensure a positive resolution
• Maintain an in-depth understanding of our service offering
• Liaise with the leadership team to continuously improve our offering
• Work closely with our credit and operations team to provide the best possible outcome for each family

What We Provide:

• Awesome culture
• Competitive salary
• Collaborative, small team environment
• Career potential with a growing company! Grow with us!
• Exposure to the core executive team
• Work-from-home on occasion

As a Customer Success Associate, we are looking for:

• Exceptional verbal and written communication skills
• Compassion, patience and experience in chatting to parents
• Experience in a similar support or customer-facing role
• Motivated self-starter who can juggle multiple responsibilities and large volumes

In addition, experience in the following areas would be considered a bonus:

• Finance, payments, or education sectors
• Marketing and design