Join our growing team.


Join our growing team.

We're hiring

Since launch in 2016, Edstart has received funding requests for more than $400 million in education fees from thousands of Australians and we’re only just getting started on what we’ve set out to achieve.

We operate nationally and are backed by some of Australia’s leading investors, including NAB Ventures (the investment arm of National Australia Bank).

What you can expect from us

Awesome culture

Chance to work with a group of talented, highly motivated colleagues

A diverse and inclusive environment

Flexible working arrangements

The opportunity to see your impact on the business and our customers

Career potential with a growing company

Open positions

Customer Success Associate

Your main responsibilities will include:

  • Provide front-line support via live chat, email and phone
  • Build strong, friendly customer relationships to ensure long-term satisfaction
  • Work with customers from initial enquiry all the way through to funding school fees
  • Resolve problems and explain the best solutions to solve customer enquiries and follow up to ensure a positive resolution
  • Maintain an in-depth understanding of our service offering
  • Liaise with the leadership team to continuously improve our offering
  • Work closely with our credit and operations team to provide the best possible outcome for each family

What We Provide:

  • Awesome culture
  • Competitive salary
  • Collaborative, small team environment
  • Career potential with a growing company! Grow with us!
  • Exposure to the core executive team
  • Work-from-home on occasion

As a Customer Success Associate, we are looking for:

  • Exceptional verbal and written communication skills
  • Compassion, patience and experience in chatting to parents
  • Experience in a similar support or customer-facing role
  • Motivated self-starter who can juggle multiple responsibilities and large volumes

In addition, experience in the following areas would be considered a bonus:

  • Finance, payments, or education sectors
  • Marketing and design

Apply now

Send your cover letter and resume to

Edstart Australia Pty Ltd ABN 48 611 024 205 holds Australian credit licence number 485096

Copyright © Edstart Pty Ltd 2021