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School case study

The King's College, Wellard WA

At a glance

The King's College is a K-12 Christian School located in Wellard, Western Australia

In order to provide as much payment flexibility as possible, the College ended up with more options than their team could easily manage and were spending significant effort manually reconciling transactions

They partnered with Edstart to support their growth phase by ensuring their fee collection process is efficient and scalable

Edstart has enabled them to streamline their fee process, provide a better experience for families and improve their collection rate

The school

The King's College was established in 1986 with just 15 students and has since grown to over 750 on their roll today. It is located on a spacious green campus south of Perth in the suburb of Wellard, which has been experiencing a population growth with many families buying houses and moving into the area.

As a result of wanting to provide families with as much payment flexibility with their school fees as possible, they ended up offering more payment options than their Finance team could easily manage. The team was spending large amounts of time manually processing and reconciling payments which meant they were unable to easily keep track of families that might be falling behind on their school fees.

“We used several different ways in collecting school fees. We had Ezidebit, Centrepay, BPAY, direct bank transfer, EFTPOS, cash and Qkr app. It would take quite some time on a daily basis to reconcile each transaction.”

Grit Andre, Finance Officer

The partnership

The partnership between The King's College and Edstart started in October 2022. The College was embarking on a massive growth phase with an aim to have over 1,000 student enrolments within the next 5 years. To support this growth, they knew they had to rethink their collection process so that it's less manual and much more scalable.

They also wanted to ensure there's a better process in place to support any families that might need additional assistance to stay on track with their school fees. This means providing flexibility for parents to easily adjust payments to suit their family budget, as well as access to specialist support and someone they could talk to about their finances who didn't work at the school.

Edstart worked closely with the College to ensure the transition to Edstart Plus was an easy and seamless process.

"I can phone or email our Partner Success Manager and receive plenty of information and help. The partnership which we have formed between the College and Edstart has been wonderful and made the whole transition very smooth."

Grit Andre, Finance Officer

The results

Edstart Plus has been able to streamline the payment process for The King’s College. The team no longer has to manually process and reconcile payments from multiple sources, and the College is able to handle collecting fees from more families as they continue to grow.

“After the initial set up and getting families to sign up with Edstart all admin work is done by Edstart rather than the school. The school only gets involved with families which are non compliant with Edstart over a certain time.”

“Because Edstart is following up on debtors for us, we have more time doing other things.”

Grit Andre, Finance Officer

The College has improved their collection rate since the partnership began. Many families have taken advantage of the additional payment flexibility from Edstart and are very comfortable discussing and managing their payments with our Family Support team. As a result, less families are falling behind on school fees.

“Having the option to pay weekly, fortnightly is a bonus for our families. It's very convenient that they can choose when the payments come out and make additional payments when they can.”

“It's added value to the College knowing our families are in good hands and receiving excellent service.”

Grit Andre, Finance Officer

Receiving upfront payments from Edstart and no longer depending on each family's payment cycle has made budgeting and forecasting much more predictable, allowing them to plan ahead with certainty.

Learn more about Edstart for your school

Contact our team member for your state for more information, or email schools@edstart.com.au.

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